TRAINING TOPICS:

Administrative Assistant Series: The Indispensable Assistant

Advisory Board and Committee Effectiveness

Assertiveness Skills

Body Language: Making It Mean Business

Business Etiquette

Career Development: Climbing the Career Ladder

Change Management: Dealing With Change

Coaching And Counseling Techniques

Communication Skills

Conflict Management Using the Thomas Kilmann Conflict Mode Instrument (TKI)

Cooperation: Oiling Your Office

The Courageous Follower

Creativity At Work

Cultural Awareness

Customer Service: Curbside Skills for Police & Fire Departments

Customer Service: Inside And Out!

Dealing With Angry People

Decision Making

DiSC Personality Types

Diversity of Age: Generations at Work

Diversity in the Workplace

Diversity: Managing Diversity to Build Multicultural Work Teams

Email Etiquette

Emotional Intelligence: EQ vs. IQ

Empowerment: Antidotes To Bureaucracy

Ethics

Gender Communication: He Said, She Said

Goal Setting for Individuals: Dream It, Do It

Grammar Brush-Up

Grant Writing

Group Dynamics

Identity Theft Prevention

Interpersonal Communication Series

Harassment Awareness & Prevention: What It Is and What to Do About It

Harassment Prevention: The Supervisor’s & Manager’s Responsibilities

Interventions and Receiving Complaints

Interpersonal Effectiveness: Communicating With Others

Interviewing Skills and Hiring

Leadership for Executives: Influencing A Shared Purpose

Leadership Laws

Leadership Laws Series

Leadership Lessons from Mr. Potato Head

Leadership Tips from Monday Morning Leadership

Leadership Secrets of Santa Claus

Leadership Skills Development

Leading Change

Listening: The Undeveloped Skill

Meeting Management: Making Meetings Work

Management Beyond The Basics

The Manager's Role In Customer Service

The Marketing Mindset

Media Relations

Memory Skills

Minute Taking in the Sunshine

Motivation: Incentives for Excellence

Myers-Briggs Type Indicator (MBTI)

Negativity: How to Keep Positive in an Imperfect World

Negotiation Skills

Networking Skills: How to Work A Room

Office Etiquette

One-Minute Manager

Organization Skills: Getting Organized

Parliamentary Procedure

Performance Management: The On-Going Cycle

Performance Measurement Workshop

Personal Effectiveness

Power Communication

Presentation Skills: Present Like a Pro!

Pre-Supervisory Skills

Professional Development Series

Proofreading Essentials: You’ve Worked Too Hard to Hear “Oops!”

Public Officials Workshop

Reading And Comprehension Skills For Managers And Professionals

Recognition Strategies: Whale Done

Relationship Building: Getting Along at Work

Self-Directed Work Teams

Situational Leadership

Strategic Planning: How to Facilitate Your Session

Stress Management

Supervisory Skills Series For Government Employees

Supervisory Skills Series For Government Employees - Advanced

Team Building

Team Building: Customized Retreats & Programs

Team Building and Conflict Resolution

Techniques Of Highly Effective People

Telephone Techniques And Front Counter Skills

Televised Meetings: How to Prepare

Time Management

Train the Trainer Certificate Series

Verbal Tactics: Skills for Defusing Difficult Situations

Work Management Skills: Organization & Time Management

Writing Made (Almost) Painless

Writing Tips For Managers

Writing Policies and Procedures

Written Communication Series

Call for course descriptions to these workshops and many other!!

Customized Programs: We can customize our programs to fit your unique needs.

CONTACT US

The John Scott Dailey Florida Institute of Government
University of Central Florida
36 W. Pine Street, Suite 204, Orlando, FL 32801-2612

Phone: (407) 235-3960 Fax: (407) 317-7750 Email: iog@mail.ucf.edu